Your AI receptionist. For calls that matter.
Help customers reach the right place, capture important call details, and give your team a clear follow-up process without adding more admin pressure.
Built for businesses that rely on the phone but need a better way to handle missed calls, aftercare, sales enquiries and routine customer questions.
Handles routine calls so your team can focus on the important ones.
The system gives your business a clearer front door for inbound calls. Customers get directed properly, and your team gets the information needed to follow up.
Route the call
Sales, accounts, aftercare and other enquiries can be sent to the right person, department or AI assistant.
Capture the details
AI can collect names, contact details, issue notes, urgency and agreed questions for selected call types.
Create the follow-up
Depending on the setup, caller details, notes, summaries and tasks can be sent to your CRM, inbox or team workflow.
Sales to your team. Aftercare to AI. Follow-up into one place.
A caller chooses the route they need. The call is handled by the right person or AI assistant, and the important information is captured for the team.
A managed setup, built around your business.
The system is planned around your existing number, call types, team structure and follow-up process.
Map the call flow
Decide where calls should go and where AI should help.
Build the system
Set up routing, AI prompts, workflows and notifications.
Connect the number
Forward your number into the system or look at porting if suitable.
Review and improve
Monitor call outcomes and refine scripts over time.
Built for businesses where phone enquiries matter.
Best suited to local service businesses that want better call handling, clearer follow-up and less admin around routine enquiries.
Managed monthly service
The service is normally structured as a managed monthly setup, with phone, call and AI usage billed separately depending on the final call flow and usage level.
Simple monthly plans.
Managed monthly pricing built around how your calls actually come in. Choose the level of cover you need and scale up when you are ready.
AI Receptionist Starter
For small businesses that only need missed call, overflow or out-of-hours cover.
AI Receptionist Growth
For businesses that get regular calls and want better follow-up.
AI Receptionist + IVR Setup
For businesses that also need call routing, departments or a proper phone menu.
All plans are managed monthly. AI phone minutes above your plan allowance are charged at £0.45 per extra minute. On the IVR plan, Aircall is paid directly by the client.
Common questions
Does the AI pretend to be human?
No. The assistant should be clear that it is an AI assistant taking details on behalf of the business.
Can callers still speak to a real person?
Yes. Calls can be routed to real team members, departments or an AI assistant depending on the option selected and the final setup.
Can it work with an existing number?
Usually, yes. Calls can often be forwarded from the current number into the call handling system, or the number may be ported over if that is the better long-term option. This depends on the current provider, number type and final call setup.
What happens after the AI takes a call?
Depending on the setup, the team can receive caller details, notes, a call summary and a follow-up task through a CRM, inbox or notification workflow.
Are calls recorded or transcribed?
This can be configured depending on the setup. If call recording or transcription is used, the business should make sure callers are informed and that personal data is handled properly.
Are call and AI costs included?
The service is normally structured as a managed monthly setup with phone, call and AI usage billed separately. This keeps pricing fair because usage depends on call volume, call length and the way calls are routed.
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